You can expect to receive your order in approximately 3 to 5 business days from the date of purchase.

We accept returns within 30 days of delivery. Please contact us for further assistance.

To change your shipping address, please email us at hello@tivano.co with your order number and the new shipping address. Our team will update it for you.

To track the status of your order, please visit tracking.my and enter your tracking number.

To get in touch with our customer support team, send us an email at hello@tivano.co or message us on WhatsApp at +60 11-1308 5637.

If you entered an incorrect shipping address, please contact us immediately at hello@tivano.co or WhatsApp us at +60 11-1308 5637. We’ll assist you in correcting the address before your order ships.

Yes, we ship worldwide! Please email us at hello@tivano.co for more information.

Typically, all items will be shipped together in one package. However, for large or bulk orders, they may be shipped separately.